Questions & Answers
We understand that choosing the right care home comes with many questions. That’s why we’ve made it easy to get the answers you need — whether you’re curious about our services, accommodations, health support, or daily routines.
Let us help guide you through every step with clarity, compassion, and confidence.
Check the answers to frequently asked questions
Accomodation
1What types of rooms do you offer?
We provide a range of private and shared room options, each fully furnished and thoughtfully designed for comfort, safety, and accessibility.
2Are personal belongings allowed in the rooms?
Absolutely! Residents are encouraged to bring personal items to make their space feel like home — from family photos to favorite furniture pieces.
3Is housekeeping included?
Yes, daily housekeeping and laundry services are included in all accommodation packages.
All the neccesary documents
1What documents are needed to become a resident?
You'll need a completed application form, proof of identification, medical history summary, and a recent assessment from a healthcare provider. Our admissions team can help guide you through the process.
2Can a family member fill out the paperwork on behalf of the resident?
Yes, a family member or legal representative can assist in completing the necessary documents. We’re happy to answer any questions along the way.
3Are there any financial documents required?
We may request basic financial information to ensure eligibility for private care or any available funding options. This will be handled with complete confidentiality.
Diet
1Are meals included in the accommodation?
Yes. Residents receive three nutritious meals daily, plus snacks and drinks throughout the day. All meals are freshly prepared by our in-house culinary team.
2Can you accommodate dietary restrictions?
Absolutely. We cater to various dietary needs including diabetic-friendly, low-sodium, vegetarian, halal, and more. Individual dietary preferences are also respected.
3Is there a menu I can review ahead of time?
Yes, a weekly menu is shared with residents and families. Our team is also open to suggestions or special requests from residents.
Activities
1What kinds of activities do residents participate in?
Our residents enjoy a wide range of daily activities including fitness classes, arts & crafts, music therapy, gardening, movie nights, and brain games like puzzles and trivia. There’s always something engaging happening!
2Are activities optional?
Yes. Participation is completely voluntary. We encourage involvement but respect each resident’s preferences and pace.
3Do you offer group outings or events?
Absolutely! We schedule group outings to parks, community events, and cultural sites. We also host in-house celebrations for birthdays, holidays, and themed events to foster joy and connection.